YOU ARE NOW NO LONGER ABLE TO ORDER PRESCRIPTIONS VIA OUR WEBSITE AND SHOULD NOW REGISTER FOR PATIENT SERVICES BY FOLLOWING THE STEPS BELOW.
Online services offered
- Ordering repeat prescriptions
Our online services are quick, easy, and convenient to use from a smartphone, tablet or computer.
They will save you time and help you take more control of your health, particularly if you have any long-term medical conditions which require regular monitoring and prescriptions.
Complete the Registration form – Patient only
Please note: if you wish to register for online services, to access your repeat prescriptions, appointments etc., you are also required to provide evidence of your ID. Please note we look closely at all applications for access to make sure they are genuine. Access can also be withdrawn at any time if there are concerns about patient confidentiality. If you are unable to use the online form please contact the Practice for advice.
To register for Online Services we need you to complete the Firrhill Registration Form and either email this together with your ID to clinical.s71097@nhslothian.scot.nhs.uk or feel free to pop in to the surgery and speak to one of our Reception Team who will be happy to help you.
Please note that each family member requires an individual email address to log in and password therefore a separate registration.
CHILDREN
In Scotland children aged 12-16 the age of consent is 12 and children must give consent that they are happy for their parents details to be held on our records, speak to their parent’s and allow them to order any prescriptions. We have added a box to the registration form that they must tick and we will contact them again when they are 16 to obtain their details. If you are registering on behalf of a child you must use their email address or set one up specifically for them for the purposes of online services.
Once registered please look out for the email which will come from noreply@myvisiononline.co.uk – Vision Health (Cagedim) the IT System we use, Once registered you can start using the new system to request your prescriptions the next time you need to order.
If you have already registered for online services please follow the link here to login in and order your prescription https://www.patient-services.co.uk/
Due to the current pressures on the Practice and local pharmacies you should allow 7-10 days before collection from your pharmacy or in some cases for delivery. We will not be processing prescriptions early so only request a maximum of 2 weeks before it is due.
If you choose not to register for online services, your options for ordering a repeat prescription will be:
- In person – complete your repeat order form and pop into the box in our Foyer Mon-Fri 8am-6pm
- via your preferred Pharmacy who will drop this off to ourselves (this will take longer)
- or Post your repeat order form to ourselves