Welcome to the Firrhill Medical Centre. We are located within the Allermuir Health Centre. As you enter the Health Centre Firrhill Practice is situation on the ground floor on the right hand side.
Our telephone number is 0131 441 3119
Use the buttons below, or the menu above, to access information about our services.
Due to the increasingly high demand from patients we are unable to safely continue with our current system of on the day telephone triage and face-to-face appointments currently being offered by the GPs. We have therefore made the decision to return fully to face-to-face appointments with effect from 27th June. There will be a number of pre-bookable appointments which will be bookable up to 5 weeks in advance whilst also holding back a appointments to deal with patients whose symptoms require to be assessed by a GP urgently that day. Please call the Practice to book any routine appointments after 10am. We would ask for urgent on the day problems that you call at 8am as we cannot guarantee that once the urgent on the day GPs slots are full that you will be seen that day and may be asked to call the following morning. Our trained Reception Staff will still ask the nature of your problem in order that they can triage you to the correct Health Professional as not all health problems need seen by a GP. Should you feel that your issue would be best dealt with by a telephone call and definitely won’t require to be seen face-to-face please explain this to the Reception Team who will be happy to assist arrange this. I would also remind you that you are still required to wear a mask in the healthcare settings and adhere to social distancing so please arrive as close to your appointment time as possible to avoid overcrowding in the waiting area. You may be asked to wait in the foyer if the waiting room is too busy.
If your query is non urgent, please avoid calling on Mondays and call after 10am Tuesday-Friday.
Please do not call to check if your prescription is ready before 2pm and if you use a regular pharmacy, please check with them first.
Please call for test results after 11am.
How are GP Practices working?
GP practices are open
Since the pandemic, health services must operate differently to protect everyone. It’s important to maintain safe infection control and minimise unnecessary physical contact where possible. This means there are now more ways for you to access care.
What has changed?
All appointments are being triaged. This helps keep you safe and makes sure that those who need to be seen in person are prioritised. We will see everyone in person who needs to be seen.
What is triage?
This is an assessment to decide, with your agreement, whether it is best for you to be:
- Seen in person, or
- Given advice over the phone or via video consultation, or
- Helped by another healthcare provider such as a community pharmacist, physiotherapist, dentist or optician.
Why do receptionists ask questions?
GP reception staff are a vital part of the health care team and are there to triage enquires.
You don’t have to tell them anything that makes you uncomfortable, however they can help you get the most appropriate appointment as quickly as possible. All the information they handle is treated confidentially.
I wanted to see my GP, so why am I seeing someone else?
Many GP practice teams include, or are supported by, nurses, advanced nurse practitioners (who can diagnose and treat health conditions), occupational therapists, pharmacists, physiotherapists and link workers.
By using the skills of each healthcare professional we can ensure you are assessed as quickly as possible by the right person.
What about emergencies?
Always dial 999 in a life-threatening emergency.
If you need help with minor injuries or urgent care when your GP practice is closed dial NHS 24 on 111.
Where else can I get help?
Visit www.nhsinform.scot for advice on common symptoms and a list of local services or speak to your pharmacist first for advice on minor illnesses.
- for minor injuries
- for urgent mental health advice and guidance
- if you’re too ill to wait for your GP or dentist #to open.
Please be patient
Our health services are under enormous pressure, but we are open and here if needed. Please work together with us to make sure you get the right care, in the right place, at the right time by the appropriate health professional for your needs.
The winter vaccination programme has started. If you are eligible for a free flu vaccine, you will get a letter from NHS Scotland. This will either give you an appointment date and time at one of the flu vaccination clinics in Lothian, or instruct you to make an appointment using an online portal.
If you are eligible for a COVID booster, you may get this at the same time as your flu jab, but this is not guaranteed, and you may have to attend two separate appointments.
You will not get your flu or COVID jabs at your GP practice. Please do not contact the surgery about your flu or COVID jab appointments.
If you have received a letter with an appointment that you are unable to attend, you can rearrange your appointment online at https://www.nhsinform.scot/flu-vaccine/invitations-and-appointments/rearrange-your-flu-vaccine-appointment. Alternatively you can call the Lothian helpline on 0300 790 6296 for assistance with re-booking.
If you are housebound, your jabs will be given to you by the housebound team, and they will be in touch to arrange this.
The Scottish Government requires General Practice and other healthcare settings to have different infection control and physical distancing guidance to other places such as hospitality and shops.
This is to help reduce the risk to practice staff and to people attending the practice who may be at greater risk if they catch Covid 19.
From 19 July 2021 (when we go to Level 0) the following rules still apply in General Practice:
wearing of face coverings by patients and the public (unless you are exempt)
physical distancing of 1 metres in waiting rooms
contact your practice by telephone in the first instance
wearing of PPE by staff
screening of all patients for Covid 19 symptoms
Please support the practice team by complying with this guidance.
Prescriptions- please order online via our website or through your preferred pharmacy. Once ready we will send your prescription to your preferred pharmacy for collection. Due to the current pressures on the Practice and local pharmacies you should allow 7-10 days before collection from your pharmacy or in some cases for delivery. We will not be processing prescriptions early so only request a maximum of 2 weeks before it is due.
Please do not phone the surgery for any general enquiries regarding coronavirus. Information can be found online at NHS Inform.
Stay at home if you have coronavirus symptoms
Please see NHS inform for further information regarding symptoms and arranging a test.
If you have a medical emergency, phone 999 and tell them you have COVID-19 symptoms
Please note that the surgery will now close every Wednesday lunchtime between 12.15pm and 1.15pm for Staff Training. In the event of a medical emergency please hang up and dial 999. If you have an urgent medical problem which cannot wait until the surgery re-opens please call 07871065935. This number is not manned at any other time and we will not respond to any messages left during our normal opening hours.