The Scottish Government requires General Practice and other healthcare settings to have different infection control and physical distancing guidance to other places such as hospitality and shops.
This is to help reduce the risk to practice staff and to people attending the practice who may be at greater risk if they catch Covid 19.
From 19 July 2021 (when we go to Level 0) the following rules still apply in General Practice:
wearing of face coverings by patients and the public (unless you are exempt)
physical distancing of 2 metres in waiting rooms
contact your practice by telephone in the first instance
wearing of PPE by staff
screening of all patients for Covid 19 symptoms
Please support the practice team by complying with this guidance.
Due to the current outbreak of Coronavirus it has been necessary to make changes to the way we usually work. This is to reduce the footfall into the surgery in order that we can protect our vulnerable patients and staff. Without our staff we will be unable to continue to provide a service. Please remember that our staff and families are also affected by this and there may be times where staff have to self isolate which puts added pressure on the remaining and often skeleton staff. I am sure you will all remember the days of the packed waiting room with standing room only! At the moment due to social distancing rules we can only accommodate 6 patients in our waiting room at anytime. We have marked off seats with the GP and nurses names and you will be asked to sit in that seat. If the seat if already taken you will be asked to wait outside until it becomes free.
It has also therefore been necessary to implement the following changes:
We no longer take bookings for face-to-face appointments. If you have an urgent medical problem please call at 8am and we will arrange for a GP to call you back and if this cannot be dealt with over the telephone you may be offered a video consultation or asked to attend the surgery. If you have a medical problem for which you would normal book a routine appointment you can book a routine slot to receive a call from the doctor. If at this time the GP feels you need to be seen you will be given an appointment to attend the surgery. We recognise that this isn’t always convenient for patients so from September 22nd our eConsult service has gone live where you can contact us online. The eConsult service will allow you to:
Request advice and treatment from the practice online
Get self-help advice for hundreds of common conditions
Nurse appointments. – we are no longer taking bookings for non urgent services.
If you have been asked to attend for an appointment please attend appointments alone and do not enter the Practice until your appointment time. We would also ask that if you’re able, to please wear a face covering. This could be a scarf, bandanna or disposable and non disposable mask. Just remember it should cover both your nose and your mouth. Please sit 2 metres apart from other patients in the waiting area.
Prescriptions- please order online via our website or through your preferred pharmacy. Once ready we will send your prescription to your preferred pharmacy for collection. Due to the current pressures on the Practice and local pharmacies you should allow 7-10 days before collection from your pharmacy or in some cases for delivery. We will not be processing prescriptions early so only request a maximum of 2 weeks before it is due.
Please do not phone the surgery for any general enquiries regarding coronavirus. Information can be found online at NHS Inform.
We thank you for your patience during this extremely uncertain time.
Please note that the surgery will now close every Wednesday lunchtime between 12.15pm and 1.15pm for Staff Training. In the event of a medical emergency please hang up and dial 999. If you have an urgent medical problem which cannot wait until the surgery re-opens please call 07871065935. This number is not manned at any other time and we will not respond to any messages left during our normal opening hours.
Covid-19 Vaccination at Firrhill Medical Centre
The GP second dose vaccination programme has now finished and all vaccinations have now been recalled by the Health Board. We have referred those missed due to hospital admission or another reason and you will hear from the Health Board with an appointment in due course.
For all other age categories you should contact NHS Scotland if you think you should have received an invitation to your coronavirus (COVID-19) vaccination appointment by now, or if you have lost your invitation letter.
Please do not phone the surgery regarding this as our phone lines are already very busy
PLEASE SEE DETAILS FOR UNPAID CARERS TO NOW REGISTER FOR THEIR VACCINE
Stay at home if you have coronavirus symptoms
Please see NHS inform for further information regarding symptoms and arranging a test.
If you have a medical emergency, phone 999 and tell them you have COVID-19 symptoms
Welcome to the Firrhill Medical Centre. We are located within the Allermuir Health Centre. As you enter the Health Centre Firrhill Practice is situation on the ground floor on the right hand side.
Our telephone number is 0131 441 3119
Use the buttons below, or the menu above, to access information about our services.