WHY DO RECEPTIONISTS ASK QUESTIONS?
GP reception staff are a vital part of the health care team and are there to triage enquires.
You don’t have to tell them anything that makes you uncomfortable, however they can help you get the most appropriate appointment as quickly as possible. All the information they handle is treated confidentially.
I wanted to see my GP, so why am I seeing someone else?
Many GP practice teams include, or are supported by, nurses, advanced nurse practitioners (who can diagnose and treat health conditions), occupational therapists, pharmacists, physiotherapists and link workers.
By using the skills of each healthcare professional we can ensure you are assessed as quickly as possible by the right person.
What about emergencies?
Always dial 999 in a life-threatening emergency.
If you need help with minor injuries or urgent care when your GP practice is closed dial NHS 24 on 111.
Where else can I get help?
Visit www.nhsinform.scot for advice on common symptoms and a list of local services or speak to your pharmacist first for advice on minor illnesses.
Call 111:
- for minor injuries
- for urgent mental health advice and guidance
- if you’re too ill to wait for your GP or dentist to open.
GP reception staff are a vital part of the health care team and are there to triage enquires.
You don’t have to tell them anything that makes you uncomfortable, however they can help you get the most appropriate appointment as quickly as possible. All the information they handle is treated confidentially.
I wanted to see my GP, so why am I seeing someone else?
Many GP practice teams include, or are supported by, nurses, advanced nurse practitioners (who can diagnose and treat health conditions), occupational therapists, pharmacists, physiotherapists and link workers.
By using the skills of each healthcare professional we can ensure you are assessed as quickly as possible by the right person.
What about emergencies?
Always dial 999 in a life-threatening emergency.
If you need help with minor injuries or urgent care when your GP practice is closed dial NHS 24 on 111.
Where else can I get help?
Visit www.nhsinform.scot for advice on common symptoms and a list of local services or speak to your pharmacist first for advice on minor illnesses.
Call 111:
- for minor injuries
- for urgent mental health advice and guidance
- if you’re too ill to wait for your GP or dentist to open.
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